- Business-Driven Application Management
- Integrated Application-to-Disk Management
- Integrated Systems Management and Support
Business Service Management (BSM) is a methodology for monitoring and measuring Information Technology (IT) services from a business perspective. How to use Oracle Enterprise Manager Grid Control for it?
If you are curious with this question. I mentions book titles "Oracle Enterprise Manager Grid Control 11gR1: Business Service Management", It was written by Ashwin Kumar Karkala, Govinda Raj Sambamurthy.This book will help you to use OEM Grid Control 11gR1 for Business Service Management. You will learn OEM concepts such as Targets, Metrics, Alerts, Beacons, Service Tests, and so on. You can read Sample chapter.
This book has 10 chapters, Table of contents:
Chapter 1: Business Service Management: An Overview
Chapter 2: Modeling IT Infrastructure Using Oracle Enterprise Manager 11gR1
Chapter 3: Modeling Groups and Systems
Chapter 4: Modeling Services
Chapter 5: Service Modeling Using Synthetic Transactions
Chapter 6: Modeling Service Metrics
Chapter 7: Service-Level Management
Chapter 8: Modeling Composite Business Services
Chapter 9: Real-Time Business Service Monitoring
Chapter 10: Business Service Management at your Data Center
Go back to book, when you read this book. You should know about OEM Grid Control before, that will help you be able to understand details in book quickly. However, this book uses good photos for explained samples, that will help you easy-understand. This book shows OEM 11gR1 Model and use it for BSM. So, you will see many samples, which each sample has benefit for BSM, Example:
- Define the availability of your business services and infrastructure
- Perform a measurement of your business services using KPIs
- Deliver real-time monitoring using dashboards, reports, and widgets
- Define, monitor, and manage Service-Level Agreements
- Etc
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